Okay, so, I’ve been working in the restaurant industry for almost two years now, and let me tell you, depending where you want to apply, just so you know, it’s not the greatest. Well, for me it isn’t.
I think working in the food industry is a pain in the ass. Where I work, you have to kiss ass, but sometimes, I just can’t. You know, working as a host is pretty easy, seating guests at the the table and that’s it. Nope, where I work, guests come in, and they are pretty much assigned a table nowadays, you know, with the technology we have now. Pretty easy right? Guess what, where I work, we only have 3 hosts on during the day, 3 at night, but will that help with the 6 different parties coming in through the door? Not really. Since there isn’t anyone there to seat the guests, you have to hold them there at the greet stand. It’s very awkward. You can call out on the walkies that you need help to seat as many times as you want, but none of the staff really helps or asks someone to help out. So, you’re standing there awkwardly waiting until someone comes up to seat. The greeter can’t leave the greet stand, or the manager will just get upset with you.
Also, when you have guests that never say anything if they want a booth or table, and when we seat them at the table, they give you an unpleasant look and want to sit somewhere else. And sometimes, they sit in a closed section (where there is no server), so we have to track down a different server to pick up that table, or the manager will get upset with you.
I will never understand why people come in a restaurant and be rude. Like, we try to do our jobs as the best we can, but it will never please anyone. I was seating guests, one day, and at the assigned table I sat them at, the lady was so rude, “I can’t sit in those chairs, we want a booth!” What the hell…jeeeeez. I sat them at a booth, and apparently she was rude to anyone who goes by their table when food was being dropped off. Also, seating guests at at a table, and apparently they wanted a booth, so I replied “Okay, I can seat you at that booth straight ahead” She replies, “Oh, no, can I sit here at this booth instead (pointing at a booth that’s for 6 people not 2) because I want a place that’s quiet and there are no kids around.”….-facepalms- (in my mind). It’s a flippin’ public restaurant, it will never be quiet or not have kids, if you want quiet, stay at home. I know you’re suppose to have a smile on your face and such, but I cannot force a smile if guests are going to be difficult and at this point, they can complain to a manager all they want, I’m pretty much done.
During the evening, when we begin going on wait, there are times when guests are quoted about 25-30 minutes because we just get very busy. I have guests that come up to me say “how much longer” once they only been waiting about 5 minutes. And yes, sometimes they do go over quote time and I know that can become annoying, but there isn’t really much we can do if guests just want to sit at their tables for 2 hours. Guests get upset, want the manager, and maybe the possible yell at you because everything is your fault to and to just make you feel more shitty about yourself. Thanks society, you’re doing a great job.
Sometimes you have good managers, and sometimes you don’t. After not changing my schedule for about a year or so, I decided to changed it because my husbands schedule is changing as well. I told one of my managers on duty for an availability sheet and she looked at me that it was bad I was changing my schedule. She said, “You know you won’t be making hours.” I mean, that’s not really her problem if I’m making hours or not, it’s the fact, my husband is going to need a car at a certain time since we only have one car. I decided to work all mornings Mon.-Fri. because, since my husband with be working a night shift. When I gave the sheet back to her, she just looked at it and said, “I’m not taking it, you give it to so-and-so.” RUUUUUUUUUUUUUUUUUUUDDDEEEEEE….She seemed all disappointed because I changed my schedule to just mornings, I mean it’s not my fault my husbands scheduled changed and that we only have one car, jeeeezzz. I might as well quit if I’m going to receive attitude like that from a manager.
I’m not saying all restaurants are like this, it’s just the experience I’ve been having here as a hostess. I believe, I’m about done, and need to just go out there and get another job. I don’t just want to quit and just have my husband work, even though his job pays $18 an hour, but I would feel bad if I’m not making any kind of income. However, I don’t know where I’ll find another job that pays $10 an hour.
Anyways I apologize for the long rant, something I just needed to get of my chest. Until next time! Bye-bye.